1. Introduction

Care Europe ("we", "us", "our") is a SIREN-registered French entity providing EU regulatory consulting services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website care-europe.com or contact us for our services.

By using our website, you consent to the data practices described in this policy.

2. Information We Collect

Information you provide directly

Contact form submissions: name, email address, company name, and message content
Email correspondence: any information you include in emails to info@care-europe.com
Service inquiries: product information, regulatory questions, and business details you share when requesting our services

Information collected automatically

Usage data: pages visited, time spent on pages, referring URLs
Device information: browser type, operating system, IP address
Cookies: we use essential cookies for website functionality

3. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide regulatory consulting services
Send you regulatory updates and information relevant to your EU compliance needs (with your consent)
Improve our website and services
Comply with legal obligations

4. Legal Basis for Processing (GDPR)

As a French entity, Care Europe processes personal data in accordance with the General Data Protection Regulation (GDPR). Our legal bases for processing are:

Contract performance: processing necessary to provide our regulatory consulting services
Legitimate interests: responding to inquiries and improving our services
Consent: for marketing communications (you may withdraw consent at any time)
Legal obligation: where required by French or EU law

5. Data Sharing

We do not sell your personal information. We may share information with:

Service providers: hosting, email, and analytics providers who process data on our behalf under data processing agreements
Regulatory authorities: where required by law or for regulatory submissions on your behalf (with your explicit consent)
Qalitex Group entities: Qalitex Laboratories (US) and CanadaLab (Canada) where relevant to cross-border regulatory services

6. Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. Contact form data is retained for 3 years. Client regulatory files are retained for 5 years after project completion, as required by EU regulatory record-keeping obligations.

7. Your Rights (GDPR)

Under GDPR, you have the right to:

Access: request a copy of your personal data
Rectification: correct inaccurate personal data
Erasure: request deletion of your personal data (subject to legal retention requirements)
Restriction: request restriction of processing
Portability: receive your data in a portable format
Objection: object to processing based on legitimate interests

To exercise these rights, contact us at info@care-europe.com.

8. Cookies

We use essential cookies to ensure the website functions correctly. We do not use advertising or tracking cookies without your consent. You can control cookies through your browser settings.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure.

10. International Transfers

As a French entity serving international clients, some data may be transferred outside the EU/EEA. Where this occurs, we ensure appropriate safeguards are in place in accordance with GDPR requirements (Standard Contractual Clauses or adequacy decisions).

11. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Care Europe
France (SIREN registered)
Email: info@care-europe.com

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.